“Introducing and supporting a coaching culture has helped our organization move from reactive to proactive in employee development. We no longer reserve “coaching” sessions only to address an improvement situation but use regular and ongoing coaching for development and enhancement. Supervisors partner with their employees for growth and strong outcomes. Our employees have more buy in because of this partnership and their ability to choose how to attain shared goals. Carol’s training and tools created a structure that enabled supervisors to increase awareness around behaviors and move employees forward to gain more accountability and productivity. Two of the more quantifiable results have been an increase in teller referrals and percentage of branch goal attainment by having employees set SMART goals and supporting them with effective coaching practices that let employees know they are valued and respected.”

Audrey Manchester, Regional Sales Manager

“I would absolutely recommend your professional development coaching to others.  I found it very helpful, instructive and was able to address issues handled badly with a level of professionalism that I think shock those who were working with me.  The whole level of professionalism of the work place has improved partially due to the coaching that I have received.”

May O’Malley, Customer Service Supervisor

“Our career coach sessions have been extremely beneficial to me in several ways.  It has helped me organize my thoughts and career planning in a systematic manner.  It has helped me accomplish some of my desired goals at a faster rate.  For example, teaching was initially a long term goal over the next 2-4 years.  This goal will be achieved within a few months.  I've explored my teaching options and prepared a resume all due to your helpful coaching sessions.”

Terry Sullivan, Graduate Student

Coaching provides a very efficient and focused way of approaching life's challenges.  Because it occurs one to one, it's highly personalized to accommodate the timing, content and style that is most appropriate to the client.  This very tailored approach creates a trusted learning environment, which allows for free and focused exchange of ideas, centered on the client's specific needs and outcomes. It's truly beneficial to get out of the "one size fits all" approaches that are used in other types of professional development, and to operate to a more mature environment that optimizes self development.

Global Head, IT Education UBS Investment Bank

”Thank you for all that you do with us here at CCTC.  Your programs are very worthwhile and I hope that everyone can take your information to heart and utilize the tools that you continue to give us.  It makes us stronger as a team.”

Alison Devita, Branch Manager

“Our institution has used Carol’s training and consultative services for three different programs: a bank wide service training, a supervisors coaching training and, most recently, a front line consultative sales training. We continue to use her primarily due to her high level of expertise, cost effective program, high energy and professional delivery. More importantly, our staff has accepted her as someone striving to help them succeed and their feedback has been universally positive. Carol is a pleasure to deal with and consistently delivers exactly what we’re looking for.”

James E Corey III, EVP